MsLola.com

Please read our policies for warranties, disclaimers, returns and shipping terms before finalizing payments.

If you have questions, concerns or need assistance with ordering, please call 252-562-9499.

MsLola.com is your one place for premium full lace wigs, 3/4 wigs, 1/2 wigs and hair units. We also carry Ms Lola's Exceptional Wig Products for the very best care and maintenance of your purchase.

Business Information:

Company Name: MsLola.com
Owner: Lola Scales

Address: 1113 N Road Street
Elizabeth City, NC 27909
Business Hours:
10 am to 3 pm EST - Tuesday through Friday
9 am to Noon EST - Saturdays
Phone: 252-562-9499 or 252-338-1068

Web address: www.MsLola.com
Email address: sales@MsLola.com


email us at sales@MsLola.com



SHIPPING UPDATE Our primary courier is the United States Postal Service, 2-3 Day Priority. Next day delivery with UPS is available by phone only at 252-562-9499. Next Day requests must be made by 2pm EST to ship the same day.

USPS SHIPPING METHODS & DELIVERY TIMES •USPS PRIORITY: All locations inside the continental United States ~Delivery time is 2-3 business days. Alaska and Hawaii can take up to 4 days. •FREE USPS PRIORITY: All locations inside the continental United States. Shipping is FREE for orders $100 or more. ~Orders less than $100 will be charged $20 shipping. ~Delivery time is 2-3 business days. Alaska and Hawaii can take up to 4 days. •USPS FIRST CLASS INTERNATIONAL: All locations outside the United States. ~Package weight can not exceed one pound (1 lb) or the shipping cost will be $80; Usual delivery time is 2-3 weeks. Tracking during transit is not available. •FREE First Class International: All locations outside the United States. Shipping is FREE for orders $200 or more. ~Package weight can not exceed one pound (1 lb) or the shipping cost will be $80; Usual delivery time is 2-3 weeks. Tracking during transit is not available. •USPS INTERNATIONAL PRIORITY: All locations outside the continental United States. ~ Delivery time is 6-10 business days. Tracking is available during transit. •USPS INTERNATIONAL EXPRESS: All locations outside the continental United States. ~ Delivery time is 3-6 business days. Tracking is available during transit.

PRODUCTION TIMES FOR CUSTOM WIGS AND HAIR UNITS Standard production times for custom wigs and hair units is 5-6 weeks. Rush productions is 21-25 business days. Custom cut and styled wigs and hair units require 5-7 additional business days to ship.

Disclaimer: We try hard to meet production deadlines however delays of a week or longer can occur during Chinese holidays, United States and company holidays and vacations or if products do not meet our final inspection. If your order is delayed more than one week for any of these reasons, refunds are not offered so please do not select rush production if you can not accept a possible delay. If your custom order is delayed more than one week, email sales@MsLola.com for an update. Please allow 24 business hours for a reply.

Custom orders cannot be cancelled after productions start unless there is an error on our part. Please be sure to review your Start of Production email carefully for any errors and contact Ms Lola within 48 business hours of the date in the subject line of your Start of Production email. Failure to do so could result in your wig or hair unit being made according to the wrong specifications, thus voiding MsLola.com return policy.

Custom and semi custom orders are processed each Wednesday. Semi custom wigs ship in 5-7 business days from the Wednesday the order is processed. If production or delivery dates fall on a Chinese Holiday, US Holiday or MsLola.com vacations, holidays and unscheduled closings, productions and deliveries can be delayed up to a week.

If you would like notifications of any closings that can delay productions and delivery times for your order(s), please email us at sales@MsLola.com.

~Stock wigs and accessory products usually ship the same business day but can take up to 72 business hours depending on the volume of orders at that time. Custom orders are shipped within this same time frame after arrival at MsLola.com. Wigs and hair units that have to be cut and styled will ship up to a week later. See more details in the policies section for custom orders.

PLEASE READ THE FOLLOWING PRODUCTION TERMS AND RETURN POLICIES CAREFULLY BEFORE FINALIZING PAYMENTS. These terms, conditions and policies are binding without exception. If you do not agree with any, notify Ms Lola immediately at sales@MsLola.com. She will stop the production of your wig or hair unit, cancel your order and refund your payment.

Production Times: Standard Production ~ 5 to 6 weeks (Business Days) Rush Production ~ 21 to 25 Business Days. Please do not select this option if you are not willing to accept a few days delay, as occasional unexpected delays can occur at the factory over which we have no control.

Add 3 additional days to each of these time frames to allow for shipment from China. After your order arrives at MsLola.com, you will receive an End of Production email notifying you that your order is ready to ship to you. It will ship via the delivery method that you selected on your original order form. If your account is paid in full, freestyle wigs ship within business 48 hours. Wigs to be cut & styled usually ship within 7 business days. Accounts with remaining balances will ship within these time frames after final payment is received.

PAYMENTS: Ms Lola offers optional 2-payment plans for custom orders. If you would like for a deposit to be subtracted from the total cost of your order, select the amount in the 'Deposit' option on the custom order form of your choice, or request it by phone at 252-562-9499. Deposits are not refundable so PLEASE DO NOT ORDER A CUSTOM WIG OR HAIR UNIT IF YOU DO NOT INTEND TO COMPLETE PAYMENT. Orders left 30 days after End of Production notice will result in forfeiture. ABSOLUTELY NO EXCEPTIONS WILL BE MADE TO OUR FORFEITURE POLICY.

RETURNS:Custom wigs and hair units may be returned if the wrong unit is shipped or if the unit is not made with the same specifications given on the original order form. After you receive your wig from Ms Lola, promptly examine it to make sure it was made according to your specifications on the original Start of Production email notification. If you believe there are inconsistencies, STOP! Do not cut the lace or alter the hair in any way. Contact Ms Lola within 48 hours of the postmark stamp for a return authorization. No returns will be accepted without prior authorization from Ms Lola. After Ms Lola authorizes the return, please ship your order back with the United States Postal Service with Signature or Delivery Confirmation to: Ms Lola 1113 N Road St Elizabeth City, NC 27909

VERY IMPORTANT: Your return must be postmarked no later than 7 business days after authorization is given. We will not accept the return of custom wigs or hair units if: - the lace has been cut or damaged. - any adhesive or discoloration is on the lace. - the hair has been cut, colored, or styled. - wavy and curly textures have been altered. - "Styled Wigs" have been cut, restyled, combed or brushed. Custom wigs and hair units must be returned in our original Ziploc bag with all tissue paper, netting and accessory products included.

REMAKES: Wigs and hair units that have to be remade because we made an error with specifications given on the original order form will be remade in a 25-Day Rush Production. Remakes will be made with the EXACT specifications given on your original order form, with the incorrect specification being corrected.Specification changes are not allowed. If you made a mistake with the specifications for your unit and discovered it after the unit has been made, we WILL NOT be held accountable, therefore make sure that you review Start of Production email notices carefully for errors. Notify Ms Lola by reply email before production starts on the unit.

RETURN AND REFUND POLICIES FOR STOCK WIGS AND HAIR UNITS Ms Lola makes every attempt to represent stock wigs and hair units accurately so that customers will be happy with their purchases. However in a few instances, customers may receive a wig or hair unit and decide it is not right for them and wish to return it. In these cases, we will issue store credit, minus a 20% restocking fee and shipping charges that can be applied to any future purchase of equal or lesser value. Cash refunds will not be issued. IMPORTANT! Examine your wig or hair unit carefully upon receipt and DO NOT alter at all if you plan to return it. Contact Ms Lola at sales@MsLola.com within 48 business hours after receiving the wig or hair unit for a return authorization. After authorization is given, package must be postmarked no later than 5 business days from that time. Later dates will be rejected and returned to you. If wigs and hair units do not conform to the conditions stated below, they will be returned to you and store credit is not applicable.NO EXCEPTIONS WILL BE MADE!

We will not honor the return of stock wigs or hair units if: • the lace has been cut or damaged. • any adhesive or discoloration is on the lace. • the hair has been cut, colored, or styled. • wavy and curly textures have been altered. • Styled Wigs that have been cut, restyled, combed or brushed.

Wigs and hair units must be returned in our original Ziploc bag with all tissue paper, netting and accessory products included.

All sales are final on clearance and closeout wigs and hair units. Returns are not allowed and absolutely no refunds will be issued. Please contact Ms Lola with questions or concerns prior to ordering to avoid miscommunications.

No returns will be accepted without this prior authorization. All returns must be shipped with signature or delivery confirmation. USPS is cheapest.

WIG AND HAIR UNIT REPAIRS

We offer repairs for wigs and hair units that have been made by MsLola.com ONLY. • Hair Reventilation: $100 & up • Rips and tears: $75 & up Repair units are sent to the factory on the 15th of each month or the next business day after if the 15th falls on a Saturday, Sunday, or US holiday. The approximate repair time for all units is 6-8 weeks after unit is shipped to the factory. Hair units must be freshly shampooed with all adhesives removed from the lace or we will send it back to you. All repair fees are due before unit will ship to the factory. SEVERELY DAMAGED WIGS CAN NOT BE REPAIRED. Please contact Ms Lola before sending any unit for repairs.

ADHESIVES AND ACCESSORY PRODUCTS Please read disclaimers for adhesives and solvents on product pages. • Adhesives and solvents are neither returnable nor refundable. • Unopened and unused accessory products in original packaging and wrapping may be returned for full refund minus shipping, or store credit minus shipping. If you need to return an accessory product, you must first contact us to receive authorization. Return shipping address is: Ms Lola,1113 N Road St., Elizabeth City, NC 27909. We reserve the right to refuse any product that has been used, opened, or not in the original container or packaging.

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