PLEASE READ CAREFULLY BEFORE SUBMITTING ORDERS ONLINE

PayPal is our exclusive online payment processor. You do not need an account with them to pay for your order with Visa, Mastercard, Discover, or American Express credit and debit cards.

PLEASE NOTE: Even if PayPal has approved your payment, We WILL NOT accept it if the billing and shipping information is different. This means "the billing name and address must exactly match the shipping name and address" or the payment will be refunded and the order will be cancelled. This is the policy of MsLola.com, instituted to eliminate fraud and to safeguard customer purchases. If your order must ship to an address other than the billing address, you need to place the order with us at 252-337-9844 so that we may verify the billing information first.

IMPORTANT: The United States Postal Service is no longer a shipping option at checkout. If your billing and shipping address is a PO Box, choose UPS at checkout and we will ship the order with USPS. PLEASE NOTE: PO Box orders can take up to 72 business hours to ship.

PLEASE NOTE: We do not ship to addresses that are not the billing addresses.

IMPORTANT! Emails will no longer be sent to notify customers of order cancellations due to billing and shipping inconsistences since this message is posted on each page of MsLola.com to clearly notify everyone of our billing and shipping policy.

A SIGNATURE IS REQUIRED AT DELIVERY FOR ORDERS THAT TOTAL $250 OR MORE.

These orders will be accessed an additional $5 shipping cost because UPS has increased the charge for signature required deliveries.

This policy ensures that customers will be reimbursed if orders are loss or stolen in transit. If you wish to waive a signature at delivery you must place the order by phone and accept sole responsibility in the event of loss or theft.

To avoid confusion and missed communication please read shipping terms, return policies, product warnings and disclaimers before finalizing payments .

Business Hours:

Tuesday, Wednesday, Thursday, Friday: 10 am to 3 pm EST

Saturday, Sunday, Monday: Closed

Please Note: We are online from 6am to 11pm Mon thru Sat. You may email us with inquiries during these hours and we will usually respond within 48 hours.

Please call 252-337-9844 during business hours to place orders and to speak with Ms Lola or one of her assistants about custom ordering or service related issues.

If you reach our voice mail, we are on the phone helping other customers. Please leave your name, phone number, and a brief message. We will return your call as soon as possible.

You may also email us with your questions or concerns at info@MsLola.com. Please allow 48 hours for a reply.

Alternately, you may visit our Policy/Services page for questions that are most frequently asked.

Thanks very much!
--Ms Lola


Business Information:

Company Name: Ms Lola, LLC
Owners: Al & Lola Ortiz

Subsidiary Company: MsLola.com
Address: 1113 N. Road Street
Elizabeth City, NC 27909
Business Hours:
Tuesday thru Friday: 10 am to 3 pm EST
Saturday thru Monday: Closed
We are online 24 hours, 7 days a week.
Please allow 24 hours for email responses.
Phone: 252-337-9844
Fax: 252-337-9845
Web address: www.MsLola.com
Email address: sales@MsLola.com

Subidiary Company: Lola's Hair Designers
Address: 1113 N. Road Street
Elizabeth City, NC 27909
Business Hours:
9:30 am to 6 pm EST - Tues thru Fri
9 am to 2 pm EST - Sat
Phone: 252-338-1068
Web address: www.lolashairdesigners.net
Email address: hair_designers@MsLola.com


sales@MsLola.com